Welcome to another year of thought disruption from FCM. Th!nk is where travel leaders, procurement professionals, and decision makers come together to challenge the status quo and explore what’s new in corporate travel.
This year’s sessions tackle the conversations everyone is having and the questions fewer people are asking.
EVENT DATES
Brisbane
4 August 2026
1:00pm - 4:30pm
Pullman & Mercure King George Square
Melbourne
5 August 2026
2:00pm - 5:30pm
voco Melbourne Central
Sydney
12 August 2026
2:30pm - 5:30pm
InterContinental Sydney
TH!NK SESSION DETAILS
AI: Cutting through the hype
AI has become impossible to ignore. Every platform has a roadmap, most suppliers have a claim, and 99% of comms promise transformation. Beneath the hype sits a question, what’s really possible and why should it matter?
This session strips away the noise to explore where AI is creating meaningful impact in corporate travel and where expectations are getting ahead of reality.
Together, we’ll examine AI functions as an intelligence layer, unpack where human judgement still comes into play, and explore how travel leaders can become smarter buyers of AI instead of passive adopters.
Presented by Grant Currey, Chief Technology Officer, Corporate ANZ, Flight Centre Travel Group
Navigating the evolving content landscape
For years, more content meant more choice, but now content is arriving from everywhere, and endless choice isn’t helping.
New channels, fragmented inventory, and competing distribution models are creating more complexity. More doesn’t always mean better, and chasing every source doesn’t always deliver value.
We’ll surface what sits behind GDS, NDC, direct connections, and emerging models, challenge the idea that every program needs access to everything, and explore what it takes to create a content strategy that balances traveller experience, program control, and commercial outcomes.
Presented by Kelly Spencer, General Manager, Corporate Supply, Flight Centre Travel Group
Trends & outlook: What's next
Everyone wants to predict the future of business travel. But which trends and changes deserve action?
This session moves beyond trend reports and headline forecasts to explore the shifts that are already influencing travel programs, and the decisions travel leaders should consider.
From changing traveller expectations and evolving booking behaviours to policy pressure, supplier dynamics and economic realities, we’ll bring to light all the meaningful signals to help you stay ahead.
Presented by Felicity Burke, Strategy Lead, and Emma Duff, Principal Consultant, FCM Consulting
